Return and Refunds

Our Commitment to Customer Satisfaction

At Lahniyo, we strive to provide the best possible shopping experience. If you're not satisfied with your purchase, we offer flexible return and refund policies to ensure your peace of mind.

Return and Refund Policy

We will make a refund, resend, or accept the return for any of the following cases:

Orders Delayed.

Orders not Received.

Products Damaged.

Incorrect or Missing Products.

Orders Cancellation.

Defective or Damaged Items: If you receive a defective or damaged product, please notify us within 5 days of delivery. You will be required to provide a clear, unboxing video to verify the condition of the item upon receipt.

Eligibility: Items must be returned in their original condition, unused, and with all tags attached. Items that are damaged due to misuse or negligence will not be eligible for a return.

Return Process

  1. Log in to Your Account: Access your Lahniyo account and navigate to the "Orders" section.
  2. Request a Return: Find the order you wish to return and click on the "Request Return" button.
  3. Provide Details: Follow the on-screen instructions to provide the reason for the return and any necessary information.
  4. Pickup By Courier Partner: Once your return request is approved, our courier partner will collect the item from your specified address.
  5. Tracking: You will receive a tracking number for the pickup, allowing you to monitor the process.

Refunds

Timeframe: Once we receive the returned item and verify its condition, we will process your refund within 3 business days.

Refund Method:

Online Payments: For online payments made, the refund will be processed directly to the original payment method used for the purchase.

Cash on Delivery (COD): If you paid for your order using Cash on Delivery, we will generate a Payout Link. You will need to click on the link and follow the instructions to enter your bank account details or UPI ID. The refund will then be processed directly to your specified account.

For any further questions or concerns, please don't hesitate to contact us at contact@lahniyo.in